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Shipping moments
that delight –

Happy customers,
more revenue,
higher CLV

Turn the shipping process into a customer experience – with full transparency, personalised messaging and proactive communication that connects.
Benefit from satisfied customers who become loyal regulars.

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+ 2,500 online shops trust us

Turn every parcel into an experience –

with PAQATO, the time after purchase becomes the strongest moment for your brand.

0 %

Lower
service costs

by communicating shipment information early – before questions even arise.

0 %

More
revenue

through smart cross- and upselling that adds value instead of interrupting.

0 %

More
traffic

thanks to a tracking page right inside your own online shop.

0 %

Positive
reviews

by asking at exactly the right moment.

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Strengthen loyalty

Communication that delights

Turn every status update into a brand moment and use valuable touchpoints with your customers.

Avoid returns

Create clarity, secure delivery

Inform your customers about every relevant shipping update and reduce returns by up to 99%.

Reduce WISMO questions

Answer questions before they arise

Complete transparency creates a smooth shopping experience and reduces shipping follow-up questions by up to 65%.

Boost revenue

Turn waiting time into sales opportunities

Use interest in shipping updates as purchase incentives and generate up to 10% more revenue from existing customers.

Increase reviews

Make excitement visible

Send the review request right after successful delivery and immediately increase your reviews.

Strengthen loyalty

Communication that delights

Turn every status update into a brand moment and use valuable touchpoints with your customers.

Avoid returns

Create clarity, secure delivery

Inform your customers about every relevant shipping update and reduce returns by up to 99%.

Reduce WISMO questions

Answer questions before they arise

Complete transparency creates a smooth shopping experience and reduces shipping follow-up questions by up to 65%.

Boost revenue

Turn waiting time into sales opportunities

Use interest in shipping updates as purchase incentives and generate up to 10% more revenue from existing customers.

Increase reviews

Make excitement visible

Send the review request right after successful delivery and immediately increase your reviews.

Our customers' results speak for themselves

550
Extra purchases / month
Durch nur eine einzige WhatsApp-Benachrichtigung kurbelt Smilodox den Umsatz an.

9 Mio.
Touchpoints
In nur 3 Monaten generiert Thalia 9 Mio. zusätzliche Touchpoints, die zu mehr Umsatz und Markenbindung führen.

0 %
Return rate
Meine-Orangerie.de schafft es, ihre Rücksendquote auf 0 % zu senken und spart enorme Kosten ein.


24k €
Additional revenue
Eine nahtlose und erstklassige Customer Journey, die Kunden begeistert und langfristig bindet.

40k €
Additional revenue
Durch zusätzliche Kaufanreize generiert Akkuman 40.000 € über die PAQATO Kanäle.



Read all success stories

Answers before customers ask

Give customers the transparency they deserve. With proactive, automated shipping communication you guide them clearly and reliably through the entire delivery process. Uncertainty becomes control, frustration becomes a positive brand experience. At the same time, pressure on your customer service drops: fewer “Where is my parcel?” tickets, less stress. Your service team can finally breathe again.

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Unlocked revenue potential after purchase

Delight customers with personalised shipping messages and a tracking page in your own shop. Smart product recommendations next to relevant status updates get maximum attention and make them want to buy again. This creates valuable cross- and upselling that raises CLV – even before the parcel arrives. Loyal relationships make high acquisition costs unnecessary.

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Happy customers who come back

Use your customers' high interest in parcel status to maximise brand visibility. Integrate a tracking page into your own shop and bring customers back to your store with every tracking visit. This can increase traffic by up to 75% and deliver an average repeat-purchase rate of 33%.

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More overview, less stress

Get a full overview of your most important KPIs from the moment an order comes in. Actionable analyses help you review the performance of connected carriers and take the right steps for optimised logistics and better customer interaction.

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Returns that make people happy

No more expensive, complicated returns processes. Use a digital, intuitive returns portal that saves time and effort while giving you valuable insights. Detailed analytics help you understand return reasons and lower your rate. Returns become easy.

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PAQATO customers love the extra value.

"In just two weeks with PAQATO we reduced customer shipping questions by 99%."

Jan Weber
CEO
Dichtstoffdepot
"With an email we send after delivery, we raised our star rating from 3.6 to 4.71 in a very short time."

Michael Johannemann
Head of Marketing
allpax GmbH & Co. KG
"I am especially impressed by the range of features — they helped us become more efficient and customer-focused."


Marcus Reichhold
CEO
Koi Company
"With PAQATO we communicate as a brand from order to delivery and keep full control of the customer journey."

Leonie Bernau
Head of Marketing
fahrrad-teile.shop
"Thanks to PAQATO we significantly increased loyalty and generated valuable traffic back to our homepage."


Michael Fuchs
CEO
rofu GmbH
"We give customers extra service by giving them more certainty throughout shipping. That creates a complete shopping experience."


Philipp Klusmeier
Head of eCommerce
reifen.com
"In just two weeks with PAQATO we reduced customer shipping questions by 99%."

Jan Weber
CEO
Dichtstoffdepot
"With an email we send after delivery, we raised our star rating from 3.6 to 4.71 in a very short time."

Michael Johannemann
Head of Marketing
allpax GmbH & Co. KG
"I am especially impressed by the range of features — they helped us become more efficient and customer-focused."


Marcus Reichhold
CEO
Koi Company
"With PAQATO we communicate as a brand from order to delivery and keep full control of the customer journey."

Leonie Bernau
Head of Marketing
fahrrad-teile.shop
"Thanks to PAQATO we significantly increased loyalty and generated valuable traffic back to our homepage."


Michael Fuchs
CEO
rofu GmbH
"We give customers extra service by giving them more certainty throughout shipping. That creates a complete shopping experience."


Philipp Klusmeier
Head of eCommerce
reifen.com

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Connect PAQATO with the tools you already use. Benefit from more than 10 years of experience and an excellent Customer Success team that supports you personally during setup and on the journey together.

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